This Privacy Policy explains how personal data is collected, used, and processed when you visit or make a purchase from www.ladleandpan.com (referred to as “the Site”).
- Data Controller
The Data Controller responsible for your personal data on this Site is the operator of www.ladleandpan.com (operating under the brand name Ladleandpan).
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
Contact Email: pricing@ladleandpan.com
- Information Collected
When you visit the Site or make a purchase, we may collect necessary personal information required to fulfill your order and provide service:
Order Information: Full name, billing address, shipping address, contact phone number, and email address.
Technical Information: IP address, browser type, and standard website usage logs collected through functional cookies.
- Purpose and Legal Basis for Processing
We process personal data strictly in compliance with United Kingdom and European Union data protection standards (UK GDPR and EU General Data Protection Regulation) based on the following legal grounds:
Contractual Necessity: Processing is required to complete purchase transactions, manage orders, and deliver purchased items (cutting boards, wine glasses, non-stick cookware, bottle openers, and cutlery sets).
Legal Obligation: Processing is required to comply with statutory accounting, tax, and record-keeping mandates in the United Kingdom and Europe.
- Third-Party Data Processors & Payment Handling
We do not sell, rent, or trade your personal information. To fulfill order transactions and operate the Site effectively, data is shared with essential service partners under strict confidentiality:
Payment Processing: All online payments made on the Site are handled by our payment processor, Stripe. Your full payment card credentials are collected and processed directly by Stripe in an encrypted environment. We do not store or retain raw payment card details on our servers.
Fulfilment & Delivery Partners: Name and delivery address details are shared with logistics and postal services solely to complete shipment and order delivery.
- Data Retention Period
Personal data is retained only for as long as required to satisfy the purposes for which it was collected, or as mandated by United Kingdom and European regulations:
Order & Financial Records: Retained for up to six (6) years following the transaction date to satisfy United Kingdom statutory accounting and tax regulations.
General Enquiries: Contact messages and correspondence are retained for up to two (2) years from the last interaction to resolve follow-up queries.
After the specified retention periods expire, personal data is permanently erased or anonymized in accordance with applicable legal requirements.
- Data Security Measures
Appropriate physical, electronic, and managerial safeguards are implemented to reduce the risk of unauthorized access, loss, or disclosure of personal data. Transmission of payment data is handled via industry-standard transport encryption protocol. While standard protections are applied across all operations, no digital transmission or electronic storage method can be stated as entirely impervious to all risks. - Your Statutory Rights
Under United Kingdom and European Union data protection regulations, you possess specific rights regarding your personal information, including:
Right of Access: Requesting a copy of the personal data held about you.
Right to Rectification: Requesting correction of inaccurate or incomplete personal data.
Right to Erasure: Requesting deletion of your personal data where statutory retention obligations no longer apply.
Right to Restriction or Objection: Objecting to or restricting specific data processing activities.
To exercise any of these rights, please submit your request to pricing@ladleandpan.com.
- Policy Updates
This policy may be revised periodically to reflect operational, legal, or regulatory adjustments. Updated versions will be published directly on this page with an updated effective date.